Services

VACOTEL helps providers and carriers from all parts of the industry succeed with a range of international voice termination products that provide A-Z coverage and benchmarks to fit each of your requirements.
Currently, our company offers the below-listed services, which are all backed up by our highly qualified personnel and modern technical facilities.

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We Can Help You With:

Wholesale VoiP Termination

Carrier-grade outbound voice via direct, in-country routes. Low latency, stable CLI, strong ASR/ACD—backed by 24/7 monitoring, fraud control, and transparent, competitive pricing.

A2P and P2P SMS Messaging

Fast, reliable delivery for OTPs, alerts, and two-way chats. Smart routing with DLRs, sender-ID options, and compliance with local rules to maximize reach and keep costs in check.

Call Center Services

Scalable inbound and outbound support with multilingual agents and advanced IVR systems. Designed to improve efficiency, satisfaction, and customer loyalty.

Wholesale VoiP Termination

Premium Voice is Quality focused product which provides the highest quality voice termination via VoIP/TDM direct routes and handpicked suppliers, with higher-than-market-level Answer Seizure Ratio (ASR) and Network Effectiveness Ratio (NER). This product is mostly used by Fixed/ Mobile Operators, PTTs, Retail / Calling Card Operators and MVNO’s, who needs best possible quality (International Roaming and CLI). Our Customer for Premium Voice Services includes some world’s Top 10 Wholesale Carriers.Major traffic is routed to Direct Partners in respective countries. Now carriers can get the best of both worlds by accessing our Premium Voice service via efficient IP interconnects.

Benefits

  • Carefully selected suppliers allows us to deliver highest Quality of Service ( QoS);
  • Real-time and proactive monitoring of quality parameters such as Answer Seizure Ratio (ASR) and Network Effectiveness Ratio (NER);
  • Proactive regular tests on Fax, Roaming and CLI delivery most mobile and fixed destinations;
  • Central network management with 24/7 quality and network monitoring;
  • 24/7 Customer Service help desk support.

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A2P and P2P SMS Messaging

We offer reliable SMS traffic transit for both sending and receiving text messages.
SMS traffic means a wide range of services and solutions for digital marketing: text messaging, SMS advertising, SMS notifications, SMS banking and information delivery to any mobile device.
This service is under construction and will be presented soon.

Call Center Services

Our Call Center Services empower businesses to deliver seamless customer experiences through professional and reliable communication.

  • 24/7 multilingual availability
  • Advanced IVR & call routing
  • Inbound & outbound support
  • Scalable support models for peak periods
  • CSAT-focused QA & reporting

With our advanced infrastructure and skilled agents, we ensure faster response times, higher satisfaction, and stronger customer loyalty.
By combining cutting-edge telecom technology with experienced support teams, we help businesses reduce costs, improve efficiency, and focus on growth while we take care of their communication needs.